Service terms & booking information

Enquiries and booking

A phone call or WhatsApp enquiry is a request for service. An appointment is arranged when the team confirms the locality, requirement and visit time. Availability varies. This website does not guarantee an immediate response, same-day attendance or completion during a single visit.

Inspection and estimates

Ask about the visit or inspection charge when booking and whether it remains payable if no repair is approved. The technician should explain the findings and proposed work. Confirm the estimate, including labour, parts and additional charges, before authorising work. No fixed price is quoted on this website.

Parts and further visits

Some repairs may depend on suitable parts, appliance condition or further inspection. Discuss the proposed part, its cost, availability and any additional visit before proceeding. If the repair is not practical, ask the technician to explain the alternatives.

Warranty and manufacturer service

Any warranty offered for a particular repair or part must be confirmed directly in the service record. This website does not promise a blanket warranty. If your appliance is under manufacturer warranty, check its terms before arranging independent service. Vizag Customer Care does not claim manufacturer authorisation.

Changes, cancellations and concerns

Contact the team promptly if you need to change or cancel a visit. Ask about any applicable charges before confirming a booking. For concerns about completed work, provide your visit details and a description of the issue by phone, email or WhatsApp.

Using appliance guidance

The website provides general booking and symptom guidance, not model-specific repair instructions. Follow the appliance manual and avoid electrical, refrigerant or internal component work yourself. These service notes do not limit rights that apply under relevant consumer law.